For us, service on a motor spindle always means service to the customer. For this reason, we are continuously working on improving our range of services and today we present our new "Track your spindle" system. Once logged in, no questions about your spindle will remain unanswered. Around the clock and in real time.
Track your spindle – Maximum transparency
It goes without saying that you can view all your order data at any time. But "Track you spindle" does much more. We let you participate in your spindle order and provide you with all status-specific information in real time. In a status bar you can see the current processing status of the repair of your spindle. Depending on the status of the spindle, documentation and reports with photo material by our technicians are available to you on direct demand, for example, after disassembly the detailed findings report and after successful repair the acceptance protocol. In addition, all commercial documents are available for download. But that's not all, because ….
Depending on the status of the spindle, documentation and reports with extensive photo material are available for you on demand, for example, the detailed findings report after dismantling and the acceptance protocol after successful repair. In addition, all commercial documents are available for direct download. But that's not all, because ….
Innovative and pioneering – The future starts now
When it comes to digitalization, we are once again ahead of the market. Nowhere else is a real-time system like ours combined with a live chat where you can ask direct questions about your order. We also enable you to create a ticket, for example in case of technical queries. We will process your request immediately and of course update the ticket status in "Track your spindle". We open the gates of our workshop to you and let you participate in our work. This saves you having to ask and creates optimal communication.
When it comes to your spindles
In future we will send you your login data with our order confirmation. With our How-to-use instructions you can already get familiar with our system. If you have any further questions or would like to speak to us directly, please call us or visit us at www.spindeldoctor.com.
We are looking forward to meeting you!