From the arrival of your spindle to the diagnosis and acceptance after successful repair, every step is documented including photos. The data is entered into our system in real time and can be called up by you at any time. This allows you to follow repair processes and deadlines and also gives you direct access to diagnostic reports that are made available for download.
This of course applies to all commercial and organisational documents. You can download for example your invoice or proof of delivery from the Download Center.
We go one step further and have combined “Track your spindle” with a live chat tool and a ticket system. In concrete terms, this means that you can influence the repair at any time and our technicians will be happy to answer your questions in the chat. This saves questions and ensures faster and more satisfactory results.
You will find all your orders in your customer account. What did my last repairs cost? When does my warranty end and when is the next maintenance due with which spare parts? Look directly into your customer account. We don’t want to leave any questions unanswered and want to support you around the clock with “Track your spindle”.
Enjoy full transparency at SPINDELDOCTOR!
Why ask when all information is available in real time?
“Track your spindle” is our future-oriented tracking tool and gives you an insight into our work.