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+49 5625 9210-140

SpindleTrack

Why to ask when all information is available in real time? Track your spindle is our future-oriented tracking tool and gives you an insight into our work.

Track now
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Step by step

From the arrival of your spindle to the diagnosis and acceptance after successful repair, every step is documented including photos. The data is entered into our system in real time and can be called up by you at any time. This allows you to follow repair processes and deadlines and also gives you direct access to diagnostic reports that are made available for download.

This of course applies to all commercial and organisational documents. You can download for example your invoice or proof of delivery from the Download Center.

Get in touch

Online Preview:
Get an insight into our Spindletrack application.

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Always in touch​

We go one step further and have combined “Track your spindle” with a live chat tool and a ticket system. In concrete terms, this means that you can influence the repair at any time and our technicians will be happy to answer your questions in the chat. This saves questions and ensures faster and more satisfactory results.

You will find all your orders in your customer account. What did my last repairs cost? When does my warranty end and when is the next maintenance due with which spare parts? Look directly into your customer account. We don’t want to leave any questions unanswered and want to support you around the clock with “Track your spindle”.

Enjoy full transparency at Spindeldoctor!

Get in touch

Get in touch

Let’s talk about it and find solutions together that will keep your production running.

Wolfgang Heinisch
COO

+49 5625 9210-112
anfrage@spindeldoctor.com
2024 - Request callback

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About us

The Spindeldoctor is your professional and competent partner when it comes to spindle repairs and spindle services of all kinds. More than 15.000 successfully completed spindle repairs in recent years are an indicator of our know-how and our passion. As an independent and globally operating service provider, you benefit from a multitude of customer benefits.

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01

Why ask when all information is available in real time?

SpindleTrack is our future-oriented tracking tool and gives you an insight into our work.

02

From the arrival of your spindle to the diagnosis and acceptance after successful repair, every step is documented including photos. The data is entered into our system in real time and can be called up by you at any time. This allows you to follow the repair processes and deadlines and also gives you direct access to diagnostics reports that are made available for download.

This of course applies to all commercial and organisational documents. You can download for example your invoice or proof of delivery from our download center.

03

We go one step further and have combined “SpindleTrack” with a live chat tool and ticket system. In conrete terms, this means that you can influence the repair at any time and our experts will be happy to answer your questions in the chat. This saves questions and ensures faster and more satisfactory results.

04

You will find all your orders in your customer account. What did my last repairs cost? When does my warranty end and when is the next maintenance due with which spare parts? Look directly into your customer account. We don’t want to leave any questions unanswered and want to support you around the clock with SpindleTrack

05

How to use SpindleTrack?

Basically, there are two variants of the SpindleTrack module:
1. Full access to documents, reports, order overview, etc.
2. Restricted access to one particular order

06

Restricted access: The customer only needs to authenticate with the postal code to obtain details of a specific order.

07

Full access: The customer has to register once via the registration link and define username and password. Then he gets access to all his orders.

08a

The orders can be searched by operation number or by spindle type.

In the future, this view will also show how long the warranty for the individual order is still valid and when the next maintenance is due.

08b

In the overview for each individual order, the most important data is recorded first of all. Likewise, the customer advisor is always displayed with all contact details in order to establish quick personal contact.

08c

The individual process steps are mapped. Green stands for “Done”, yellow for “In progress” and red “Not yet completed”.

If you click on one of the individual steps, you will either receive detailed information directly in the application, as with goods receipt, or you can download a detailed repost, as can be seen immediately.

08d

If the amount of information per process is too extensive to be presented, you can download the full report. Here, for example, the disassembly report, in which all information is listed.

09

If nevertheless questions should arise that cannot be answered directly within the application, there are three options:

  1. Contact you spindle expert via contact details

  2. Open a new ticket for the correspondig topic within the application

  3. Start a new live chat within the application

10

Our application SpindleTrack offers so much more.

Not only the entire process of your order/orders can be viewed, but also all associated documents can be called up at any time worldwide.

We would be happy to convince you of the advantages of our SpindleTrack application in a live presentation.

We make Spindles great again!
Your Dedicated Service Team

Customer Service International / Shipping

Bugra Civil
+49 5625 9210-405
service@egin-heinisch.de

Spindle & Service Expert

Eduard Krieger
+49 5625 9210-114
verkauf@egin-heinisch.de

Financial Customer Service

Colin Diehl
+49 5625 9210-113
finanacial@egin-heinisch.de

Accounting

Tatyana Levental
+49 5625 9210-107
invoice@egin-heinisch.de

Purchase

Beatrice Vidis
+49 5625 9210-139
einkauf@egin-heinisch.de

Head of Quality

Calvin Schwering
+49 151 1805 2157
service@egin-heinisch.de

Logistics, Store & Customer Service

Martin Schwarz
+49 1522 4587 139
transport@egin-heinisch.de

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Before you leave

Our Spindeldoctor Newsletter regularly provides you with news from the world of spindle repair and gives you practical tips on how you can extend the life of your spindle and thus maintain production.

Of course it’s free and you can cancel your subscription at any time.

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